1.1 These Terms apply when you, as a customer, buy any product from Pet Poo Drain online and constitute a valid and binding agreement between you and Pet Poo Drain.

1.2 By using our Website, or by purchasing our Products or Services, you agree to comply with these Terms without modification. The effect of this clause is that by using the Website, or purchasing goods or services from us it will be presumed that you have read and understood these Terms and that you agree to comply with them.

1.3 If you have any questions regarding these Terms, please contact us at customercare@petpoodrain.co.za.


2. Definitions

2.1 CPA means the Consumer Protection Act, 2008;

2.2 PET POO DRAIN means Jolin Ventures Proprietary Limited trading as Pet Poo Drain;

2.3 Premises means any premises used by Pet Poo Drain to conduct its business;

2.4 Privacy Policy means the Pet Poo Drain Privacy Policy as amended from time to time.

2.5 Product means any product being sold by Pet Poo Drain to customers on our Website;

2.6 Service means any service that you can purchase from us online. Some of the services will be rendered by Pet Poo Drain directly, while other services may be rendered by third parties.

2.7 Terms means these general terms and conditions which may be amended by Pet Poo Drain from time to time.

2.8 Us and we means Pet Poo Drain;

2.9 You means the customers of Pet Poo Drain; and

2.10 Website means www.petpoodrain.co.za.



Where the CPA applies to you as a consumer, certain terms which limit your rights, make you liable, or require you to confirm facts are indicated in bold text to specifically draw your attention to these clauses.  These clauses are important and should be read carefully and you should make sure that you fully understand what they mean.


3. Personal information

3.1 During the interaction between you and Pet Poo Drain, Pet Poo Drain may collect and process your personal information (as defined in the Protection of Personal Information Act, 2013). In certain circumstances, your submission of your personal information may be necessary for you to purchase goods or access our Website.

3.2 Further information with regards what we do and how we protect your personal information can be found in our Privacy Policy.


4. Products

4.1 We have made every effort to ensure that the information on our Products displayed in our promotional material, on our Website, or any other form of communication to you, is accurate.

4.2 While we use our best endeavors to ensure that the image representing the Product, the features, descriptions and specifications pertaining to the Product are correct, the actual Product may be subject to variations in appearance as the packaging may differ over time, or color representation in marketing material may depend on the medium on which the image is displayed.

4.3 If you are not satisfied with the Product that you purchased, you may return it to us, subject to the Return and Refund Policy.

4.4 If you are not satisfied with the services performed by us, please contact us and we will do our best to remedy any issues.

4.5 We reserve the right to discontinue or change the specifications of our Products from time to time without notice.


5. Pricing and availability

5.1 Product stock is subject to availability.

5.2 Prices displayed on the Website, in all communications, and on marketing material are correct at the time of such display and when viewed by you.

5.3 We may limit the quantity of any Product that you are allowed to purchase, on our Website during promotional offers. Any such limitations will be clearly specified.

5.4 All prices shown on our Website are quoted in South African Rands and are valid and effective only in the Republic of South Africa.

5.5 All prices displayed are inclusive of VAT.

5.6 We reserve the right to change displayed pricing, however you will be charged the displayed price unless there is an obvious and inadvertent error in the price.

5.7 We do not reserve Products for customers unless we have received full payment.


6. Payment

6.1 Products purchased by you must be paid in full before we will deliver the Products.

6.2 Online purchases must be paid by credit card or electronic funds transfer (EFT). Orders paid for by EFT will only be processed once the payment reflects in our bank account which can take up to 2 business days.


7. Website purchases

7.1 To order a Product online, you will be required to provide certain information including personal details, payment card details and your delivery address.

7.2 By submitting an order online, you:

(1) confirm that you are over the age of 18 and have legal capacity to enter into a transaction with us;

(2) confirm that, in order to fulfill your order, we will share your Personal Information with third parties such as your bank and our contracted courier service, only to the extent necessary; and

(3) agree to us investigating any order and confirming any information provided by you in order to prevent fraud.

7.3 Your contract of sale with us is only complete once we have accepted and dispatched your order. You will receive a notification from us once your order has been processed and accepted.

7.4 All products displayed on our Website are subject to availability and will be delivered only within the Republic of South Africa.

7.5 Use of the Website is subject to our Website Use Policy.


8. Collection & delivery 

8.1 Orders will be delivered after full payment has been processed and received by us.

8.2 We will only deliver Products into the Republic of South Africa. A delivery charge will be applicable and will depend on the amount of units being purchased.

8.3 We make use of a third-party courier to deliver any Products and, as such, the delivery process is not entirely within our control. While we use our best endeavors to ensure that a Product is delivered within the lead time suggested on the Website, such a lead time is an estimate only.

8.4 It is your responsibility to ensure that the personal information provided by you, including the delivery address, is correct. We are not responsible for deliveries to an incorrect address. 

8.5 We will deliver any ordered Product to the designated delivery address provided the truck can reach your location safely (condition of the road, ability to manoeuvre, …). At the off-loading point, full risk passes to you and we are not responsible for storage, assembling, or installation of the Product.

8.6 You need to inform us about any Product missing or damaged within 24 hours.

8.7 When collecting all orders must be collected in full. Partial collections will not be allowed.


9. Returns and refunds

Please see the Return and Refund Policy.


10. Amendments of the Terms

10.1 Pet Poo Drain may amend the Terms at any time and the amendments will come into effect immediately.

10.2 The latest version of the Terms is published on the website. It is your responsibility to familiarize yourself with the latest Terms regularly to ensure that you understand and abide by it.