Terms and Conditions

When purchasing any of our products, you agree to be bound by the terms and conditions set out below. Pet Poo Drain reserves the right to remove or add to these terms and conditions as the need arises. New terms and conditions replace and supersede previous terms and conditions.


Pet Poo Drain and its owners will not be held responsible for any damages, loss or liability arising from the use or inability to use our products.

Agreement of Sale

The agreement of sale between the buyer and Pet Poo Drain comes into being when a deposit or full payment is made and proof of payment is sent to Pet Poo Drain via email or fax.
• Pet Poo Drain will not be held liable for any wrong size or product choices made by the buyer.
• Buyers must ensure they are fully aware of the size of the product they are buying and suitable for their drain system.
• Verbal and written advice from Pet Poo Drain is always available and always encouraged.


Pet Poo Drain only do repairs on products where the manufacturing is the problem and only if the problem occurs within 14 days after receipt of product/s.
We do not make repairs on items that have been damaged by misuse or improper installation.
Courier or postage costs to return any products will be at the buyer’s expense after 14 days of receipt of the product.


Buyers will only be refunded the purchase price for any products bought, and not for any courier or postage costs and only for 14 days after receipt of bought products.
Refunds will only happen if the product is returned to us in the same condition it was sent to the buyer (clean and in good unused condition)
Courier or postage costs to return any products will be at the buyer’s expense.
No refunds will be given on products that have been customised with regards to size and/or design.


Photos used in the Pet Poo Drain catalogue, website and Facebook page, of our products (excluding any products not made by Pet Poo Drain) are the property of Pet Poo Drain and its owners. These photos may not be used without written permission from Pet Poo Drain.

Rights Reserved

Pet Poo Drain reserves the right to refuse / not execute an order in part or in full. We also reserve the right to change any of the above terms and conditions on a per buyer basis. We will always do our best to keep the buyer satisfied with their purchase.

No excuse will be accepted for not having read the above terms and conditions.