Return & Refund Policy

Thanks for shopping at PET POO DRAIN.  We appreciate your support.  If you are not entirely satisfied with your purchase, we would love to help.

Returns

You have 7 calendar days ​to return an item from the date it was received.  To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.  Your item must also have the receipt or proof of purchase attached, or in the item’s packaging, when making a return.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will keep you updated on the status of your refund after we have inspected the item.  If your return is approved, we will process a refund through EFT.  You will receive the credit within a certain amount of days, depending on the bank you make us of. Typically, you can expect your refund within 5 business days.

 

Shipping

You are responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.  Only the product will be refunded.

 

Contact Us

If you have any questions about how to return your item, please get in touch with us.

 

customercare@petpoodrain.co.za